ORDER CANCELLATIONS
All sales are final and we do not accept cancellations except if we exceed the processing time stated on the website.
If In any case, a client decides to Cancel his/her when we haven’t exceeded processing time, the client is to forfeit 20% of his/her payment,
To cancel your order email us @ [email protected]
Or WhatsApp
+14156342508
DELIVERY SIGNATURE
By default all our, outgoing packages require clients to sign upon delivery or pickup due to the high crime rate around the world, we will not drop off any packages on your front porch unless specified by the customer to do so prior to purchasing.
EXCHANGE FOR A DIFFERENT WIG
Suppose you want an exchange on a product that doesn’t have a defect, in that case, you will have to arrange and pay for the shipping cost to our warehouse in Africa, as well as the shipping cost for the new wig back to you.
Once your product is received and inspected we will notify you and issue you an exchange (if applicable)
For exchange email support @[email protected]
LOSS OR RETURNED PACKAGE AS A RESULT OF WRONG ADDRESS
Any loss or returned package as a result of the client submitting the wrong address @ checkout will not be returned or mailed back without the client paying additional shipping and handling costs, if you input a wrong address and your wig has not been shipped or delivered we can help you update the right address with our courier partners as long as clients agreed to cover all extra expenses incurred.
RETURNS AND EXCHANGE
We accept returns for up to 7 days after you receive your order and if you are not satisfied, you have 7 days to return it back to us,7 days starting from the delivery date showing on the courier company tracking website.
After 7 days have passed unfortunately we do not accept returns.
Kindly note they we will accept returns and bear all shipping fees incurred only if we ship out a wrong wig or wrong cap size or send out a unit below the quality advertised.
If for any reason a customer orders the wrong cap size or the wrong wig the customer is meant to bear the cost of return shipping back to our office in California or our factory in Africa.
For exchange or refund kindly send at least 5 pictures of the unit received and state your complaint for consideration
Complaint email:[email protected]
Whatsapp;+14156342508
MISSING PACKAGE SENT TO THE CORRECT ADDRESS
Scalp braided wigs will not be responsible for uninsured missing packages sent to the correct address.
For any complaints or enquiries
Kindly email us at
Or WhatsApp us at @ +14156342508